Save & Score your calls.
Performance is increased.
- Hold your employees accountable for their performance
- Rate the professionalism of each customer service interaction
- Critique employees’ customer service skills
- Track the progress of employee progression and improvement
- Measure how well you are fulfilling your customers’ needs
Because call scoring allows you to gauge your employees’ performance, you can train them to get better in the areas that aren’t up to par. Additionally, you’ll know what to look for when you are hiring new employees.
If you are too busy to score your own calls, our customer service coaches are always ready to help! Talk to one of our Call iQ representatives today to start.
Call scoring can also be used directly with employees so they can evaluate their own performance and make suggestions for improvement.