Almost every company talks to some of their customers over the phone, whether they specialize in sales calls or just need to answer customer questions. That means that call recording can help all businesses improve their overall customer service. How? Simple!
Employees That Are Evaluated Perform Better
Whether your employees are on the phone often or only touch the dials every now and again, you want them to treat your customers with kindness and respect. And, if your employees are on sales calls, you’re likely anxious for them to make sales. Whatever you expect of your employees, there is a way to monitor their performance and encourage them to do better.
With call recording, all client-employee calls are recorded and made available for your listening. Whether you want to listen to every call or just select some at random, you can get a good idea of how your employees are doing over the phone.
Using Call Recording to Set Up Incentives
When your employees know that all the calls they engage on are recorded, they will make sure to perform at their best with each and every phone call. In addition, if you choose to track each employee’s progress with call scoring, you can show them how much better they’ve gotten with their over-the-phone skills and reward them for their effort.
You can also use this is the opposite way. Because you lose business if your customers are not treated well, you can identify problems with your employees and figure out what the best solution would be. With call recording, you are put into the driver’s seat of your company and can more easily monitor everything that happens.
Call Recording Can Help You Follow Up With Customers
When your calls are recorded, you can go back and listen to customers to find out what they are looking for. This will help you provide products and services that are beneficial for them while increasing the chances that you will get the sale with a second phone call to interested clients.
If you are interested in having call recording for your company, call Call iQ today at 1-866-721-2180!